Offer More and Provide Better Service to Your Guests.
Engage with your guests from pre-stay to post-stay with an AI-driven digital concierge. Accessible 24/7 via WhatsApp, it provides a convenient method to deliver personalized assistance and enhance their experience.
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Pre-stay
Send welcome messages, handle pre-arrival requests, manage campaigns, offer digital check-in. Deliver the best arrival experience for your guests.
In-stay
Manage guest requests regarding their room, hotel's services and amenities. Drive sales with upsell and cross-sell campaigns based on the target audience. Manage complaints and send surveys. Ensure that each guest enjoys their stay.
Post-stay
Oversee campaigns and provide digital checkout options, ensuring that guests are repeat visitors.
What Can You Do With Digital Concierge
Automated conversations
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A digital concierge powered by AI and hotel knowledge helps guests with requests before, during, and after their stay.
Welcome messages
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Send personalized welcome messages to guests, ensuring a smooth arrival experience and making them feel valued from the moment they step through the door.
Campaigns
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Upsell or cross-sell your services. Use our proven templates for effective communication. Customize you campaigns according to the target audience (e.g., country of origin, couples, families).
PMS related options
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Digital check-in and check-out are possible when we integrate Gustave Connect with your PMS. Also, it is possible to manage tickets and assign them to departments.
Survey and complaint management
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Distribute guest satisfaction surveys and effectively address any complaints raised by guests.
Ready to Transform Your Guest Experience?
Experience the power of Gustave Connect's digital concierge. Schedule a demo today to see how it can help your hotel deliver exceptional service.